Category Archives: Branding

Brand Experience on the Web

Technological change has always rewritten the rules whether we’re talking about warfare, industry or how we live our daily lives. Technology has taken us to a place in which an increasing percentage of our daily experience is in the virtual realm. The result of people being more wired is that there is no longer meaningful […]

Building Brand on the Web

In my previous post I discussed brand building strategies at the point of sale for retail businesses. In this post I’d like to expand upon a few passing references to online strategies. There are many opportunities to provide a differentiated brand experience on the the web, but there may be trade-offs to evaluate and understand […]

Are Coupons Killing Retail Brands?

A November 29th article in Wired Magazine titled Bargain Junkies are Beating Retailers at Their Own Game, reminded me of my ongoing concern about the future of retail brands. I commented to some colleagues about it, then saw an Ad Age article Why Groupon Could Own Your Brand’s Future. Bargain Junkies refers to Groupon as […]

The Creative Process

The creative process is a strange animal indeed. After spending most of my adult life involved in creative services I can’t claim to understand how we access our creativity in a reliable and repeatable way. Even after so many successful instances, the blank page of a new project provides a combination of excitement about the […]

Opt-In Advertising

I was driving down the turnpike on my way to the office.  Looking at all the bumper stickers, decals, vanity license plates and assorted other messaging people put on their cars got me thinking about the ongoing discussion about privacy as relates to using personal information to serve relevant advertising. People seem quite willing to […]

Loyalty and Luxury

A few days ago a friend and marketing guru tweeted a question about whether luxury brands should employ loyalty programs. I think it’s a great question well worth considering. Luxury brands are certainly challenged in this economy, but deciding if, or how to design a loyalty program is a question of weighing short-term revenue needs […]